Record all incident tickets under the appropriate severity into the ServiceNow call tracking system.

Configure and image PC’s with the required core environment image and practice specific software.

Troubleshoot various IT hardware issues with PC’s, printers, peripherals, etc.

Provide device and app support for various types of mobile devices - both iOS and Android.

Assist with asset management and inventory tracking as required.

Liaise with the extended IT team country wide.

Keep up to date with innovative technologies and trends in the world of information technology.

Troubleshoot LAN, desktop/notebook hardware and software problems.

Prioritized daily work schedule based on ServiceNow incident tickets.

Configuration of standard desktops/notebooks for new hires, client refreshes and break/fix resolution.

Maintain inventory and configuration rooms.

Problem resolution and escalation as it relates to imaging and application setup

Participated in weekly countrywide support meetings

Processed retail sales transactions, stocked shelves, and communicated with other stores.

Correctly and accurately received/managed multiple shipments, reported any discrepancies between the amount shipped and the amount received

Help ensure the customer experience is the best possible at all times

Help determine the customer needs, provide insight and options and assist them in solving their requirements

Assist with inventory, shelf-stocking, and retail floor setup/organization